Shipping

Shipping and delivery
We will ship your ordered items within 7 days of receiving your order unless stated on the website. We may provide an estimate as to delivery time, but that will be an estimate only. 

Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. There is a flat rate shipping charge of $5 on all orders under $70. All orders over $70 are free of shipping charges. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Returns
We accept returns of products within 21 days of purchase and will refund the purchase price (excluding shipping). This is provided that the products are received unopened in their original packaging. Please contact us at hi@posseteevytea.co.nz to find out how.

Products purchased through a special promotion, sales or clearance are final sales, and therefore not eligible for returns or exchange.

If your product is faulty, please contact us immediately at hi@posseteevytea.co.nz for a possible replacement or refund at our discretion within 21 days of purchase.

 

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